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Can I order outside France?

Yes I offer international shipping.

How long will it take to receive my painting?

Paintings will differ due to varnishing times. I always aim to get your order to you ASAP!
Once notified of shipping expect to wait 2-5 business days if you’re France based. For international orders, please allow anywhere from 2-4 weeks, if you have not received your order after week 4, don’t hesitate to contact me.

How do I pay? Is it secure?

The checkout process is powered by both Stripe Payments and PayPal. Both of which are some of the most trusted online payment solutions. If paying with PayPal, you can also make direct payments with your bank account.

What if something is wrong with my order?

If you have a problem with an order from this store please contact me directly via the Contact page.

Do you accept returns? Can I exchange my print?

We do not accept returns or exchanges at this time. With exceptions to destroyed or damaged in transit prints.

How do you make your prints?

I first create the art which takes anywhere from 2 to 24 hours, over the course of several days. When it’s time for a restock or selling it, I’ll prepare the image files and send them off to a print shop that’s local to me. Their turn around time is 3-8 days, once they’re all back to me I then go through to hand sign and title, quality check and package every print. Then they’re ready to be sent to you!

I’m on your email list! What can I expect?

I aim to send out an email roughly twice a month, enough to keep you in the loop, but not overwhelm you! Topics might include: what I’ve painted this week, restocks, new print launches, my plans for the month ahead, early access to products, exclusive giveaways, and possibly more!

Can I request an idea for a painting/print/sticker?

Absolutely! I love to hear your ideas, I can’t promise I’ll have the time to execute it but my ears remain open to all you have to offer. Request for painting might cost a little bit more but don't hesitate to contact me via the site or email me directly at apollineetienne.art@gmail.com !

Where are you based?

Nantes, France.

Comissions

How do you take payment?

PayPal only at this time. In one whole amount at the start if under 250€; in two halves if over 250€, prior to exchanging the final files.

How do I commission you? What does that process look like?

1. The first step is to contact me by submitting your email with a brief, I’ll reach out to you with a more accurate pricing estimate and ask for further details such as references.

2. Ideas are discussed until we are ready for me to sketch it out.

3. I shall sketch out your idea, blocking in rough background shapes and loosely placing markers for subjects, or areas with focused detail, we can go back and fourth a fair bit in this stage until you’re ready for me to truly begin.

4. Payment is due at this point over PayPal, in full if under 250€, if over 250€ is necessary, half is expected, with the following half due prior to the final render and files being sent through. If you do not wish to continue after the sketch, you will be required to pay a 20€ fee for time and materials used.

5. With payment through, I will begin working on your commission, providing frequent updates and potentially asking for your feedback. (you may opt out of these if you like surprise)

6. The final update, 99% finished at this stage, I shall ask for any last changes, and/or the remainder of payment, before going ahead with some final touch ups.

7. The finished piece in .png and .jpeg format will be sent to you attached via a Google drive link. Please note: my Google Drive faces regular cleaning, make sure you save your files somewhere! (I can always reshare but this may take time)

Do you do payment plans?

Not currently.

How many references do you need? Do you take low quality images?

Visual references are not necessary, as long as you can be descriptive with your ideas! I may self seek references for areas within the scene.

How long should I expect to wait?

3-30 days depending on what you commissioned and my current to-do list. I tend to take on 1 commission at a time, if I’m busy on a commission I shall get back to you ASAP with when I next estimate an opening.

What can I / can't I do with my finished artwork?

For personal use

You may share it to you socials with credit, add it to character pages with credit, use as a profile picture, make prints for personal use (mugs, pins, stickers, gifted items, etc are all okay as long as use is personal) and any other personal purpose.

You can not use my art commercially for anything, including but not limited to: prints, stickers, t-shirts, books, etc, unless contracted otherwise. You can not claim it as your own work, it is not to be fed into any AI image generators.

For businesses

We sign an Artwork Agreement for a commercial use.

Will you accept USD, GBP, etc?

Yes! I accept payment in any currency as long as it’s equivalent to my EUR pricing, check here for current exchange rates.

What will I receive when my commission is finished? What size canvas do you work with?

Digital Art

You will receive the highest quality digital images via a Google drive link in .jpeg and .png. I currently work with RGB, 300dpi canvas by default, if you need this customised please let me know prior to the sketch. The speedpaint will be available too.

Painting

It will depend on the project you have! The size of the canvas I'll agree to work on is from 10 to 80 cm.

Your commissions are closed! When can I get one? Waitlist?

My commissions never tend to be closed for long, check back frequently! To join my commission waitlist and be notified as soon as I’m available to work with again, please either submit a commission form as usual and I shall bookmark your brief and get back to you to let you know you’ve been added to the list, or submit a contact form asking to be added. Alternatively, join my regular email list, however I rarely communicate commission availablilty through there.